External view of Accident and Emergency

Surrey NHS Trust Hospital

The challenge

The busy NHS Trust Hospital in Surrey supports 320,000 patients employing some 2,600 staff to provide a full range of diagnostic and treatment services. With a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery, and maternity services, the Trust was impressed by ISD Tech agile approach to its security challenges.

Contracted to manage and maintain the existing integrated security system at the Trust’s new surgical centre, ISD Tech immediately went into action to identify and fix inherent problems and return the system to full operational effectiveness.

The ISD Tech solution

Carrying out surveys and risk assessments, ISD Tech collaborated with the Trust and its engineering and construction partner to resolve integral system problems and implement improvements to procedures providing a pro-active set of processes for any future problems.

In-house experts from ISD Tech’s support team diagnosed and rectified complex issues from database corruptions and IP network issues, in order to return the system to a fully functional standard.


The security system now provides consistent detection, reporting and monitoring of the site and the Trust is delighted with the service levels provided by ISD Tech. The system is now augmented through ISD Tech’s remote diagnostics and support services to proactively diagnose and fix any future system faults.

ISD Tech’s pro-active approach and ability to identify and resolve issues in a timely manner have ensured that the security systems in this demanding surgical environment are now working correctly. With ISD Tech’s ability to offer a remote/telephone support service this will enhance the services we can offer the Trust.”

G Jones, NHS Trust’s Engineering & Construction Partner