Remote Diagnostics

Remote Diagnostics Security System Maintenance

The traditional approach to security system maintenance is becoming a thing of the past as the twice-yearly site visit gives way to proactive real-time remote diagnostics. By re-engineering the maintenance model, you’ll benefit from highly accurate fault notification 24/7 and reduced costs along with comprehensive reporting and audit trails.

Our remote diagnostics service takes the guesswork out of troubleshooting and security system maintenance, assuring you of a high first-fix rate and rapid response to minimise any downtime and disruption.

In addition to hourly confirmation that your CCTV surveillance, access control and electronic security equipment and network infrastructure are operating with optimal efficiency, our remote diagnostics pre-empt potential problems and resolve them before they escalate. Our service can also reveal if there is any sign of tampering or interference with the systems, making it possible to resolve the issue before a critical situation emerges.

Key features and benefits

·         Run automatic checks 24/7 to keep systems constantly optimised

·         Detect and report faults before they compromise your protection

·         Identify connection issues, camera failures, hard disk problems, recording faults and reporting anomalies

·         Minimise the need for site visits

·         Use remote diagnostics to complement your other maintenance services.