maintenance

maintenance

Our 24/7 365-a-year support desk and UK-wide team of multi-disciplined engineers can optimise the continuous performance of your fire and security solution. Offering gold, silver, or bronze maintenance propositions, an ISD Tech engineer can be on your site within four hours to fix equipment faults, while technical team members are available night or day to remedy software and network issues.

We manage and track all projects via the latest customer relationship management (CRM) software to ensure an efficient and streamlined maintenance service, measured against stringent service levels and KPIs. All ISD Tech engineers are equipped with iPads to give them remote access to information relevant to your security solution including system specifications, service level agreements and other key data. Documenting their progress, including parts used and time taken, allows us to provide real-time reporting, giving you the assurance of an industry-leading first time fix rate and cost-effective maintenance service.

Leveraging advancements in IP technology, we also take a proactive and preventative approach to maintenance. Using remote diagnostics and system health checks, we often identify and fix problems before our customers notice an issue, reducing the carbon footprint associated with traditional maintenance.